FAQ - Your questions? We got answers!

How does Web Hosting work?

`Sagicam is in charge of giving it’s clients the best hosting services. All you have to do is just to purchase a hosting plan be it windows or Linux and then you join it with a domain.

What tools or software can I use to build my website?

For those who already have purchased a domain and activated it with sagicam and the domain is running on Linux hosting or Windows hosting, an app installer service is provided free of charge known as the Softaculous app installer.

What kind of web hosting plan do I need?

For you to choose the kind of web hosting plan that you need, you first have to take into consideration the type of project. In case of any doubts, feel free to contact us on our support services where you will be attended to immediately and free of charge.

Purchased a hosting plan, now what do I do?

After buying any of our plans be it Linux or Window , your order will be attended to as fast as possible. We will also provide you with all the login information that you need to know and permit you to start using your hosting immediately.

logged out from cPanel and get an error ‘The IP has changed’

If this happens, then it is possible that you might have a dynamic IP address.All you have to do is to contact your internet service provider and get a static IP address

Can I change my hosted domain name?

It is possible. Though we offer low prices, we have top quality servers and networks.We can maintain a higher service at an affordable rate.

Change Cpanel Password

You can change your cpanel passwords by using the following tips.

Please follow these instructions to view or change your cPanel password.

1) Click on the “Client Area” button in the upper right corner of your website.

2) Enter the email address and password for your client area.

3) Click “My Services” in the “Services” drop-down menu.

4) Click on the “View Details” button next to the appropriate hosting package.

5) If you just need to view your current cPanel username and password, you can see it on this page under “Username / Password”.

6) If you wish to change your cPanel password, you can do so by clicking on the “Change Password” tab. You can then enter a new password and click “Save Changes

Fatal Error: Installer couldn’t find database. User is not assigned to database.

This might be because the link of the database and the username is missing.Just go to the control panel under the MSQL section and add a database and the user with the password.One important thing you must do is to add the user to the database.

Fatal Error: Installer couldn’t find database. User is not assigned to database.

This might be because the link of the database and the username is missing.Just go to the control panel under the MSQL section and add a database and the user with the password.One important thing you must do is to add the user to the database.

How can I download a backup of my site?

To download a backup, login to your Cpanel and create a full backup. It may take some few minutes to generate but it wll have all your site, email and database settings. Once the backup has been created, yo can download it using FTP from your account home directory.
You can also download partial backups of your home directory or databases from the control panel.

How do I Upload files in File Manager?

File manager can be used to upload files to the website and also a third party FTP client which has more features and no limitations to the number of files to be uploaded.
To upload files in File Manager:1. Navigate to the folder where you want to upload your files.
2. Click on the Upload file(s) link.
3. Click on the Browse… button next to one of the top fields.
4. Search for and double-click on the first file to upload.
5. Repeat the above steps for each file you want to upload.
6. Click on the Overwrite existing files tick box if you want to overwrite existing files of the same name.
7. Click on the Upload button when you have finished selecting files. The status of the upload will appear in the top-right corner of your window. The contents of the folder is displayed in the main area, including your uploaded files.

How do I create databases and manage them?

Log into the control panel and choose the MySQL database link. You then enter in the name of the database you want to create and submit it.After creating a database, you have to also create a database user and grant him/her access to the database created. All this can be done in the  same MySQL manager page.

Make sure you are using the correct login/password and database name as listed on the mysql manager as they will not be exactly the same as the name you entered in when you created the database

How do I delete a file or folder?

Cpanel has a trash folder which is the same as the recycle bin in windows computers. All deleted files are automatically placed in the Trash folder and can also be restored back to thir original position.

To delete a file or folder:

1. Navigate to the file(s) or folder(s) that you want to delete.
2. Click on the name of the file or folder to display the item’s properties in the top-right corner of your window.
3. Click on the Delete File link.
4. The deleted file or folder is now displayed in the Trash area.

How do I rename a file or folder?

In a case where you labelled a file or folder with a wrong name, it can be quickly renamed. This method can only be used if the files to be renamed are small files,but it can’t be effective if you have to rename the entire site.

To rename a file or folder:

1. Navigate to the file or folder.
2. Click on the Rename File link in the top-right corner of your window.
3. Enter the new name for the file or folder in the text field. You need to enter an extension if it is a file, such as .html for HTML files.
4. Click on the Rename button. The file name has now been changed and the display updated to show the modified file.

How to connect to the MySQL server remotely

To connect to the MySQL server remotely, you have to add the IP address of the server that you are trying to connect from the list of access hosts on the MySQL database page in the Cpanel. Afer adding the IP address, you have to add again the users to the database and also ensure that the right access permissions are applied. TO connect to the server now, the IP address will be used as the hostname and the database user name and password that was created by you on the MySQL page of the Cpanel.

How to login to cPanel

If you recently purchased a new account with Sagicamhost, you should type the following information into the address bar of your browser:

http://YourSitesIPAddress/cpanel
(Example: http://1.5.7.9/cpanel)

If your domain name is already pointing to Sagicamhost, then you can use the domain name to log into cPanel. Here is an example:
http://www.yourdomainname.com/cpanel

What database do you offer?

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use, as well as incredibly robust, database program.

 

What do I need to do to put Flash on my website?

Flash is a feature of the client that runs on the user’s computer and not on the web host’s computer. So far as the user’s browser has installed the correct plugin,it will definitely run on their computer.

 

 

What is a subdomain?

www.hosting.com is a domain name. A subdomain is anything that replaces the www in a domain name. gb.domain.com is a subdomain. www.gb.domain.com is not a subdomain.

What is the File Manager?

File manager permits you to manage your site using HTML instead of an FTP tool.  With the file manager, you can be able to upload, create or delete files and also organize files in folders and also change file permissions. File manager is free and provides you with all the basic functionality that are important to manage and run your site.

What does free domain registration mean?

With us at Sagicam.com, we run some promotions some of which include a free domain registration. This domain that will be given to you free expires after 1year and it has to be renewed. In this case, it will be done at a list price

How do I transfer my Web pages to your server?

Before transferring your hosting and domain into our servers, you have to be certain that you have backed up all your files and your databases from where you hosted your website before. This will ensure that you get your website online without any problems.

WHAT VERSION OF PHP DOES IT SUPPORT?

Sagicam servers support all versions of PHP, including  PHP 7.2.7.3 and the latest version PHP4. Visit our page Sagicam host cameroon to know more about us.

Do you offer a money-back guarantee?

 

Unfortunately,We do not offer any refund for the hosting service.Once payment has been done, there is no refund of money. visit our page best hosting:sagicamhost yaounde for more details

403 Forbidden Error and Solution

When you see this message, it means that you have been denied access to the file or folder you are trying to open. This might happen on purpose or because of misconfiguration. In case you suspect that your account has been blocked,you can use a web proxy to hide your identiy.

Can I upload files via an online file manager ?

Yes. Login to your Control Panel (http://www.yourdomain.com/cpanel/) and select “File Manager”.

 

Database Troubleshooting

If you have problems connecting to the database, you can try these few things.

 

After creating your database and database user, make sure to ADD the database user to the database.

 

– Confirm that you entered localhost as the database host/server name and if applicable that you specified mysql for the database server type.

-make sure that your account userid is added with an underscore as a prefix to both your database and database user names.

Make sure that you specify the correct database and database user name.

Make sure that you use the password that was assigned to the database user in MSQL manager and not your account password.

 

 

How can I access my website statistics?

to access your website statistics, just go to the Logs section in the cPanel and there you will find many statistics application including Webalizer and Analog

How can I change my hosting account password ?

Your password can be changed from within the Cpanel. Just log in to the Cpanel and click on the change password icon found under preferences. You should note that for you to change your password, it has to be secured. It has to contain both numbers and letters.Next time you log into the Cpanel or FTP, you will need to re-enter your username and the new password.If you have forgotten your current Cpanel/FTP details submit a support ticket requesting we reset your hosting access details. Be sure to include your hosted domain name in the request.

 

 

 

How do I Create a new folder?

We need folders i our website because they are very helpful in making the site to be organized and structured. They also make maintenance of the site easier because you can easily the files found in each folder.Some websites have image folders to kep all the image files separate from the HTML files.

To create a new folder, all you have to do is;

Navigate the area where you want to create the folder, Click on the link for create new folder,enter the name of the new folder in the available field and then click on the create button. The new folder will then appear in the main display area.

How do I create a new file?

It is easier to create small text files online rather than on a home computer. Text files such as PHP, HTML can be created but binary files can not be created
To create a new file:1. Navigate to the folder where you want the file to be
2. Click on the Create New File link.
3. Enter the name of the file to be created in the available field in the top-right corner of your window.
4. Select the type of document from the drop-down list. Each type of file adds specific information to the text file:
* Text Document – No text is added to the file.
* HTML Document – No text is added to the file.
5. Click on the Create button. The file has now been created and the display updated to show the new file.

 

How do I edit a file?

You can make immediate changes to your website by editing pre existing files through file manager rather than uploading a new version of the file.However, this is mostly used for small changes and not for big operations.

To edit a file:

1. Navigate to the folder where the file is located.
2. Click on the name of the file.
3. Click on the Edit File link in the top-right corner of your window. This will open a new window with the contents of the file displayed.
Note: Clicking on the Show File link will display the contents of the file. However, you will not be able to make any changes to the file.
4. Alter the text of the file as you wish.
5. Click on the Save button when you have finished altering the file. The file has been saved and any changes will take effect from now on.

How do I set up a new mailing list?

Go to your Control Panel (cpanel), then go to the area where you have Email management and select mailing list.You can then create a list by clicking Add mailing list then enter the admin name and password that you want to use for the list and then click create. Your list is now created.

 

How to back up a mySQL database using phpMyAdmin:

Your database can be backed up with the use of the PHPMyAdmin feature found in the Cpanel.

Go to PHP, choose the database that needs backup and then select Export tab

Choose the tables you wish to backup (or “Select All” for all tables).

Scroll down and tick “Save File As…” and click on the “Go” button.

Simply save the database that begins to download, on your local computer.

While we do regular backups of all our servers, we do not provide restores for one specific account, folder, file, or database.

You will need to make sure you have backed up your latest database(s) on your local machine.

I didn’t get my welcome email or have since lost it. How can I have it resent?

This email consists of the IP address of your website, name servers, cPanel and the information for getting started. And this welcome email will only be sent to you after you must have paid for your hosting.With shared hosting and Reseller hosting, it might take up to an hour and 48 hrs for Dedicated hosting.

If you need your welcome email resent, please contact Sagicamhost  through live chat, or an email to hello@Sagicam.com including your domain for which you want the welcome email.

 

 

What is FTP?

FTP stands for File Transfer Protocol and it is the process used to upload and download files from a web server and it is being done using an FTP program.

What is an SSL certificate?

SSL stands for Secure Socket Layer. It is the web standard that encrypts communication between users and websites. Any data sent through an SSL connection is protected by encryption which is a procedure that limits eavesdropping and tampering with any data that is being transmitted. SSL helps to provide business owners and customers ith enough confidence and they know that private data that are sent to a website such as credit card numbers are being kept confidential.

 

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